letter of complaint

Your reff : - The secretary, The Ajax Electrical Ltd
Our reff : Order No.4599 Fernhall Drive Redbridge Essex 1G45BN

L. Pick Up & Co. Ltd 10 November 2009
Queen’s Read Oldham
OL42AX, England

COMPLAINT FOR ORDER NO. 4599

Dear Miss Watsons
We received today the electrical light fittings we ordered from you on 25 May (Order No. 4599).
Three of the crates reached us in prefect condition. But on unpacking the found a large number of breakage. As the fittings appear to have been carefully packed, it would seem that the breakage have been caused by rough handling in transit.
We enclose a list of the damaged fittings and shall be glad if you will take the matter up with the railway authorities. Replacement will of course be needed and we hope you can arrange for these to be sent within the next few days.

Yours sincerely

( Miss Watsons, The Secretary )